Using SuperSurvey™ for your
Customer Surveys
Conducting a survey of your
existing, previous, or prospective customers is a task with
some unique challenges -- and SuperSurvey is ready to help
you solve them.
When conducting a customer
survey, as opposed to an employee
survey, you are imposing on the good graces of your
valuable customers and clients. Therefore, the number
one consideration for customer surveys should be
ease of response. SuperSurvey offers the following
vital features for ease of response:
- Automated invitations with
embedded key links. Your customers don't need to
remember a password key to take the survey -- it can be
embedded in their invitations so they go straight to the
survey.
- Standardized HTML forms. No need to learn a
new interface -- it's familiar to your customers.
- Percent-done indicator. Lets your customers
know how much of the survey is left to complete.
Customer surveys are also unique
from employee
surveys because you, the survey owner, have no control
over the environment in which the survey is taken. And
since the customer is always right, you have to make
sure that the survey you are asking him to take is
compatible with as many web browsers as
possible.
- XHTML 1.0/Transitional
compliant surveys. Web browsers from Lynx to Netscape
6 can take your surveys.
- Methodology invariance measures. Our technical
team works hard to ensure that your survey instrument
appears and acts the same across all web platforms.
- JavaScript/Cookie/Java free surveys. Don't
waste your customers' time or raise their concerns over
privacy -- SuperSurvey's powerful servers handle all
necessary processing on our machines, not your
customers'.
So now that you know why
you should, why not register
a free account and try
creating a survey right now?
