The number of responses to a survey is roughly equivalent to the number of returned copies of a paper survey. Responses are counted when the first page of the survey is submitted.
BASIC (free) surveys are limited to 25 responses. Premium surveys may receive unlimited responses, up to 2,000 responses per week. Customers expecting more than 2,000 responses per week should contact service@supersurvey.com to arrange for a bulk rate.
Responses may be viewed in Results Viewer, and are kept securely in our databases for as long as a user maintains his account with SuperSurvey™.
From Basic View, you can choose to
The benefits to Summary format are many: speed, easy at-a-glance data review, and quick percentages. However, if you have a more complex question type, such as a multiple choice with fill-in "other" boxes, you may have to view Raw Results in order to understand your responses thoroughly.
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After downloading you should be able to simply open the file. If double-clicking on it doesn't work, try the following:
If you need results in a different format, please contact us.
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The advantage to viewing in the Raw format is that you can see all the data in one table in one window. However, the document can be very large and possibly unwieldy, so you may wish to view Results Summaries or another more concise format. While viewing Raw Results, you can also apply Conditions, including the Duplicate Filter.
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Show me raw results WHERE the answer to "what is your favorite color" is "blue".
The question and corresponding answer in the sentence above are specified in the Conditional Analysis box. You may set up to three such question-based conditions in Conditional Analysis, in the boxes that say "and where:". (Please note that when specifying which answer you are filtering on, some browsers give you a box with very small "up" and "down" arrows!)
Other conditions you can add are the Duplicate Filter and specifying which Respondent IDs to include.
All conditions which you are currently applying to a given results view are displayed at the top of the page under the header "Applied Conditions." In addition, you can set which layout you wish to see (Results Summaries, Graphs, or Raw Results), and what Questions or Non-Question Data you wish to include.
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While the method of the Duplicate Filter is proprietary, it uses time of response, response content, and IP addresses to help spot patterns of misuse. The algorithm is updated periodically to improve its effectiveness. Please note that if you are administering many surveys from a fixed number of computers at one location, such as holding an in-house CAPI (Computer Aided Personal Interview) survey, the Duplicate Filter might give erroneous results. Also, sometimes computers behind a firewall will all show up with the same IP.
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SuperSurvey opens a new window and automatically presents the available types of graph for the type of question (for example, a pie graph is only appropriate for single-answer multiple choice). You can select from the following options:
Finally, you can download your graphs as PNG (Portable Network Graphics) format. If you need your graphs changed into another format, or have any other questions regarding graphing, please let us know.
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Why do we include Respondent IDs, then? The answer is that they help us keep track of response data and assist in enhancing the privacy of respondents for Anonymous surveys, and they give you a specific, constant identifier by which you can refer to a respondent (in Conditional Analysis, for example).
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If a survey has not been previewed previously, please allow up to 30 seconds for the preview to be compiled and made available.
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