Q. What is SuperSurvey™?
A. SuperSurvey provides the technology for electronic surveying to professional
decision-makers. Web-based surveying is the currently supported method.
A. Business and professional users who need top-notch, custom intelligence for decision-making.
Marketers, Market Researchers, HR Managers, Consultants, Product Designers, Webmasters, and Political
Analysts -- anyone who needs to conduct professional, high-performance surveys -- all make use of
SuperSurvey's capabilities.
A. Simply log on to the service and use our simple Web-based interface to create a survey. Our
XML-based survey engine allows customization, from font and color to complex skip logic. You
can invite users by email, control access using SSL and passwords, and verify and tabulate
results with our specialized, online results analyzer.
Surveys can be created and activated online in a matter of minutes, without the need for hiring
programmers. All surveys run on our powerful servers, saving you both capital investment and
maintenance costs.
Q. Why is SuperSurvey better than other Web survey methods?
Q. How long will it take me to launch a survey?
A. For a simple one-page survey with a few questions, you can be up and running in 10 minutes. For a
lengthy survey, with complex question types, image displays, and secure encryption, survey design
might take proportionately longer. When survey design is complete, survey deployment and results viewing
happens in real-time.
Q. Are there limits on storing surveys or results?
A. At SuperSurvey, we have no limits on survey size or length. And unlike our competitors, who erase
your survey results after some expiration date, we keep your survey and results on file as long as you
have an account with us -- or until you choose to delete them.
In fact, we don't limit your survey at all -- every survey has unlimited total results. For no
additional fee, premium surveys can collect up to 2,000 responses per week (higher-volume users please
contact us for discounted bulk rates).
Q. Do you provide "pools" of survey respondents?
A. We partner with a number of firms who can provide you with an appropriate sample for your surveying needs,
based upon demographic and other criteria. Please contact us so
that we can put you in touch with the right provider.
Q. What are the technical requirements for using SuperSurvey?
A. There are no downloads or special requirements. Survey makers need only a modern Web browser
(Internet Explorer version 5.x recommended) with cookies and JavaScript enabled.
However, anyone using any web browser -- even text-based -- can take a survey (no cookies or
JavaScript are required for survey takers). We do the technical work on our powerful servers.
You get a better, more representative response, since more users can take your survey with ease.
Q. Do I need to download software? How about my survey's respondents?
A. No. Software downloads are never necessary. Survey makers (but not respondents) do need
JavaScript and cookies, which are built into all modern browsers (Netscape or Internet Explorer
version 4.0 or higher).
Q. I've heard that survey experts disagree about the Internet's usefulness.
A. A Web survey will never represent the "general" population. Web surveys can only reach people on
the Web. Of course, phone surveys only reach people with phones, mall surveys only reach people who
shop at malls, etc. For more on methodology, please read our
methodology FAQ.
However, the Internet is extremely useful when the people you want to reach are online. For example,
if you want to survey employees of a nationwide IT company, or e-commerce consumers, the Internet may
be the only feasible way to do so. Also, online surveying can save time and money for both
survey makers and takers.
Q. What do you do about security and privacy issues?
A. We take security and privacy very seriously. We have published Security
and Privacy Policies, which we adhere to
scrupulously. Also, we
provide a choice for survey makers to help ensure the privacy of survey takers, whereby we act as a
netural third party blocking collection of extra information (e.g. IP address, email address) from
respondents.
Q. How much do SuperSurvey's services cost?
A. Please check our current pricing sheet. We have a
straightforward pricing system, so you know what you will pay up-front, without having to guess
how many people will take your survey. If you intend to run over 4 surveys per month on a regular
basis, or if you would like information on corporate workgroup/enterprise pricing, please call
sales at 800-241-0279 or contact us by email.
Q. Do you offer bulk/educational/government discounts?
A. We do offer substantial discounts for qualified academic, educational and government
users. Customers interested in such discounts or in bulk pricing should contact us at
service@supersurvey.com.
Q. What payment types do you accept?
A. Premium surveys are charged weekly to Visa, MasterCard, Amex or Discover. Qualified business and
institutional customers can arrange for email or paper invoicing on net-30 terms.
Q. Why is my survey SILVER?
A. You can always check what premium features you have used by checking "Details" from My
Surveys. However, we also include a common scenario below.
Situation: you have created a survey without premium features such as security,
LOGIQ™ skip conditions, Anonymous protection, or advanced key access control, yet it shows up
as SILVER. The probable cause is that you are storing your questions on multiple pages of the
survey, which enables LOGIQ, a premium (SILVER) feature. Please check to make sure that all your
questions are on one single page. In most cases, shorter surveys not using skip LOGIQ actually
benefit, gaining a higher completion rate by staying on one page. If your survey is longer or
more intricate, consider upgrading to receive the full benefit of multi-page surveys and LOGIQ.