Frequently Asked Questions
How does the trial work?
You get full access during your day free trial. There are no restrictions, and you have no obligation to continue beyond your trial.
We won't bill you until your trial is complete and we will email you to let you know your trial is about to expire. You may cancel at anytime during the trial and you won't be charged a thing. To Cancel simply log into the Dashboard go into the 'Account' section
and hit Cancel Subscription.
What happens if I exceed my limit?
Your account will be paused and you'll be able to upgrade within the Dashboard immediately.
Can I cancel my account at any time?
Yes. If you ever decide that Super Survey isn't the best survey platform, simply cancel your account in the Dashboard or on the Contact Page. We'll also email you a day before your trial ends
Why should I upgrade from the free version
Our free version allows you to get a feel for how everything works. We support this version by running ads on the results pages and limiting surveys to 25 responses.
Do I need to pay for the annual version?
We find that customers who can commit to a full year end up developing more effective surveys in the long run. If you'd like to pay month by month click here
How are responses counted?
A response is a unique survey completion that has passed our security and spam checks. The response limits are account wide. We do not count partially completed or auto submitted responses.
What kind of support is available?
As a paid subscriber you'll have priority support available to help you build and publish your own quiz. Everything is pretty easy to use but if you need a hand with something tricky we generally respond within 24hrs
What payment methods do you accept?
We accept all major cards as well as Paypal
Is technical knowledge required?
Not at all. Our editor is a simple point and click process which requires absolutely no coding or tech experience. We pride ourselves on being the most intuitive and strait forward editor. We're also here to help if you need a hand.