Tenant satisfaction survey for landlords and property managers
Fourteen questions a landlord or property manager can send to every resident, with the overall rating asked first.
- 14questions
- about 3 minto complete
- No name askedno email, no unit number
- Question 1the overall rating first
The 14 tenant satisfaction survey questions
A tenant satisfaction survey asks the people who rent a home how they rate it: the home itself, repairs, safety, dealing with the landlord and whether the rent feels fair. These 14 questions open in the online survey builder, ready for your name and your dates.
Overall, and the home
The overall rating comes first, before any detail colors it.[1]
- Taking everything together, how satisfied are you with the home you rent from us?keep this wording every year so the trend holds.
- How satisfied are you with the condition your home is in right now?low here with question 4 high means the building needs investment.
Repairs
How many repairs, the work itself, then the time it took.
- In the last 12 months, how many times have you asked us to repair something?split questions 4 and 5 by this answer.
- How satisfied are you with the repairs we carry out?
- How satisfied are you with the time a repair takes to finish?slow work and poor work need different fixes.
Safety and shared space
The home itself, then hallways, laundry rooms and parking.
- How safe does your home feel to you?
- How satisfied are you with the upkeep of any shared space you use?residents with no shared space skip it.
Dealing with us
Four items on the relationship, the part you can change this month.
- How easy is it to reach someone here when you need to?the quickest score to raise: one number that always gets answered.
- When you tell us about a problem, how well do you think we listen?
- How satisfied are you with the way we keep you informed about things that affect your home?
- How fairly do you feel you are treated here?
What you pay
A judgment on value, since you already know the rent.
- How reasonable does your rent feel for the home you get?read it beside questions 2 and 4.
Closing the survey
One optional comment, then the renewal question.
- What is the one thing you would most like us to put right?
- How likely are you to renew when your lease ends?compare buildings on the share answering likely or very likely.
Sending the tenant survey and reading the answers
Send it to every household once a year, in the same month, and take one reply per home. No question asks for a name, an email or a unit number, so say that in the message that carries the link.
Read each rating as the share who are satisfied, and track question 1 from year to year. The overall rating is asked first and repairs come before repair time, the order England's housing regulator sets for tenant surveys.[1] Split questions 4 and 5 by question 3 to hear from the residents who request repairs most.
After a single repair visit, send a customer service survey that day. Your repair contractors can rate working with you in a supplier satisfaction survey. Office and retail occupants get the facility survey questions. Where residents also receive care at home, the home care client satisfaction survey covers the care itself.
Tenant survey FAQ
What questions should a tenant satisfaction survey ask?
An overall rating first, then the condition of the home, repairs and the time they take, safety, shared space, how easy you are to reach, whether the rent feels reasonable, one open comment and a renewal question. Fourteen items cover it.
How often should you survey tenants?
Once a year, in the same month, so each run compares with the last. England's housing regulator sets the same rhythm for social landlords: at least once a year, or every two years for small providers.[1]
Should a tenant survey be anonymous?
Yes. Residents answer more freely when no name, email or unit number is asked, and this template asks for none. Report the results as totals for the whole property, and summarize written comments in your own words.
Do these questions work for apartment residents?
Yes. Every item says "the home you rent", so it fits apartments, houses and townhomes alike. Question 7 covers hallways, laundry rooms and parking, and residents of a single house skip it.
Michael Hodge, survey methodology · Updated 2 October 2026 · How templates are reviewed
Contains public sector information licensed under the Open Government Licence v3.0.
Sources (1)
- Regulator of Social Housing. Tenant Satisfaction Measures: Tenant Survey Requirements, April 2023. assets.publishing.service.gov.uk
Hear from every resident before renewal season
Fourteen questions, about three minutes, no names. Open the survey and add your property.
Use this template