Facility survey questions for the people in your building
Fifteen questions building occupants answer in about three minutes, from cleanliness and comfort to how fast repairs get done.
- 15questions
- About 3 minto complete
- 1 to 5satisfaction scale
- 1optional comment box
The 15 facility survey questions
A facility survey asks the people who work in a building to rate its condition and the service that keeps it running, from clean restrooms to how fast a reported leak gets fixed. These 15 questions take about three minutes, and all 15 are already built in the free online survey builder.
Overall
One rating to track from year to year, asked before the details.
- Taking everything together, how satisfied are you with this building as a place to do your work?the number to compare from one round to the next.
Cleanliness
What every occupant sees, whether or not they have reported a problem.
- How satisfied are you with how clean the areas you use are kept?cleaning rounds that skip the busiest areas.
- How satisfied are you with the state of the restrooms when you use them?empty dispensers or too few cleaning rounds.
Comfort where you sit
Four items, because each has its own cause and its own fix.
- How satisfied are you with the temperature where you normally work?
- How satisfied are you with the air quality where you normally work?stuffy rooms, even where the temperature is right.
- How satisfied are you with the lighting where you normally work?glare or dim corners at particular desks.
- How satisfied are you with the noise level where you normally work?open-plan noise; read it with question 8.
Space and safety
If the safety answers turn to drills and exits, follow up with the fire safety questionnaire.
- How satisfied are you with the places you can go when you need to concentrate?too few quiet rooms or bookable spaces.
- How satisfied are you with how safe this building feels while you are in it?
Repairs and the facilities team
Question 10 separates people who have reported a problem from those who have not. To ask about one repair as soon as it closes, send the post-service survey.
- In the last three months, how many times have you reported a facilities problem?who has used the repair service.
- How satisfied are you with how easy it is to report a facilities problem?a reporting route people struggle to find.
- How satisfied are you with the quality of facilities repairs here?repeat visits for the same fault.
- How satisfied are you with how quickly facilities repairs get done?waiting on parts, contractors or a backlog.
- How satisfied are you with how the facilities team keeps people informed about repairs?silence between the report and the fix.
In your words
One optional box, last. When the comments turn to recycling and energy, the employee sustainability survey asks what people actually do.
- What one thing about this building would you most like fixed?your fix list for the year.
How to use it
Send it to everyone who works in the building once or twice a year, at the same time each year, so each round compares with the last. Ask for no name, floor or shift, and collect the building only if you run more than one.
Report each rating as the share who chose 4 or 5. Expect cleanliness and lighting near the top and temperature and noise near the bottom: across 897 buildings, 71% of occupants were satisfied with cleanliness and 74% with the amount of light, while 39% were dissatisfied with temperature and 34% with noise.[1]
Read questions 11 to 14 by the answer to question 10, fix the two lowest scores first, and tell people what changed before the next round.
Facility survey FAQ
What questions should be in a facility survey?
One overall rating, then cleanliness, restrooms, temperature, air quality, lighting, noise, a place to concentrate, safety and repairs, closing with an optional comment box. These 15 take about three minutes.
What is a facility cleanliness survey?
A short survey that asks occupants how clean the areas they use and the restrooms are kept. Questions 2 and 3 here do exactly that. Send them on their own after a cleaning contract changes, or keep them inside the full survey.
How do you measure satisfaction with facilities maintenance?
Ask occupants to rate how easy it is to report a problem, the quality of repairs, how quickly they get done and how well people are kept informed. Questions 11 to 14 cover all four.
Michael Hodge, survey methodology · Updated 26 September 2026 · How templates are reviewed
Sources (1)
- Graham, L. T., Parkinson, T. and Schiavon, S. Lessons learned from 20 years of CBE's occupant surveys. Buildings and Cities, 2(1), 2021, pp. 166-184. journal-buildingscities.org (CC BY 4.0)
See your building the way the people in it do
Fifteen questions, about three minutes, with the building and its repair service scored side by side.
Use this template