Food delivery survey questions for restaurant and app orders
Twelve questions for the customer who just received a restaurant or app order. About three minutes.
- 12questions
- about 3 minto answer
- 1 orderper response
- no namesasked
The 12 food delivery survey questions
A food delivery survey asks a customer about one order they just received: when it arrived, whether it was complete and at the right temperature, how the handover went and whether a problem was put right. These twelve questions load into the free online survey editor with their answer options in place, ready for your menu names.
This order
One field first, so every result can be read by channel.
- How did you place the order you just received?cut every other result by this answer first.
Timing
Late, and not told, are two different failures.
- The order arrived within the time I was quoted when I paid.the time quoted at payment, not the revised one.
- I was kept up to date on my order until it arrived.
What arrived
Complete, as asked, at the right temperature and intact.
- Everything I ordered was in the bag, including sides and drinks.
- Any changes I asked for were made correctly.low scores usually mean changes never reached the kitchen.
- The food was at the right temperature when I opened the bag.read it beside question 2 before blaming the packaging.
- The packaging kept the food in the condition it left the kitchen in.
The handover
One item about the moment at the door.
- The handover at my door went the way I expected.
When something went wrong
What happened first, then how easy it was to fix.
- Which of these happened with this order?one order can be late, short and cold at once.
- Getting a problem put right was easy.
In their words, then the rating
One optional open answer, then the score.
- What is the one thing you would change about this order?
- Overall, how was this order?rates the order, never the person who carried it.
Getting it to customers, then reading the answers
Send it to the customer who received the order, within a couple of hours, while the meal is still on their mind. Put the link on the receipt, in the app's order-complete message or on a card in the bag. No question asks for a name or which courier.
Split every result by question 1: an app order and a phone order fail in different places. Read question 9 before any average. An option ticked by a third of customers is a process fault; ticked three times, it is a one-off. When the answers are about the ordering screens, the app feedback survey asks about those. A sit-down meal takes the restaurant survey questions. Once a fix is made, a customer service survey checks it landed.
Food delivery survey FAQ
Can I use it to research food delivery apps?
Yes. Send it to people who order through apps and add the apps you care about as choices in question 1. Keep it to one recent order, so the answers describe what happened, not a general impression.
Can I use it for something other than a meal?
No. Temperature, packaging and accuracy against a menu are food questions. For a parcel, a large item or a service visit at the door, use the delivery survey questions.
How do I read the temperature answers?
Cold food after a long wait is a routing problem. Cold food on a fast order points at how the kitchen held or packed it. The FDA Food Code is the model rule set for temperature control at retail and food service.[1]
Michael Hodge, survey methodology · Updated 29 September 2026 · How templates are reviewed
Sources (1)
- US Food and Drug Administration. Food Code. fda.gov
Ask while the meal is fresh
Twelve questions, about three minutes, and a first question that tells you where each order came from.
Use this template