Food delivery survey questions for one order that just arrived
A short questionnaire about a single takeaway or app order, answered by the person who ate it. Twelve questions, about three minutes, and one score at the end. Answer it below, or open it in the editor and put your own menu names in.
- 12questions
- about 3 minto answer
- 5-point agreeplus one open answer
- 1 orderper response
What a food delivery survey measures
One order, from the moment it was paid for to the moment it was opened.
Four things a parcel survey cannot ask. Whether hot food was still hot, whether everything ordered was in the bag, whether the packaging held what the kitchen sent, and whether the modifications were made. Those are the failures people actually complain about, and none of them appears on a general delivery form.
The kitchen and the courier fail separately. Accuracy and temperature at the pass belong to one team; time on the road and the handover belong to another. Question 1 records where the order was placed, which is usually who owns the fix.
What it is not. Not a parcel, a large item or a service visit, which the delivery survey questions cover, and not a meal eaten in the dining room. Every question here is already loaded in the online survey maker.
The 12 food delivery survey questions
Every question, the scale it takes, and what a low score points at. Copy one block or the whole set.
This order
One field first. An app order and a phone order to the restaurant fail differently, and the fix sits with different people.
- How did you place this order?Where the order was placed decides who owns the problem. Cut every other answer by this one.
Did it arrive when promised
Two items, because being late and not being told are separate failures and the second is what people describe afterwards.
- The order arrived within the time I was quoted when I paid.The time quoted at payment, not the revised one. A quote that keeps sliding scores badly here even if the final estimate was met.
- If the time changed, the app or the restaurant told me before it passed.Before it passed. A notification after the fact is an apology, not a warning.
Was the order right
Completeness and modifications asked apart. A missing drink and an ignored allergy note are not the same size of problem.
- Everything I ordered was in the bag, including sides and drinks.Sides and drinks named on purpose: they are what goes missing, and a general accuracy item never surfaces them.
- Any changes I asked for were made correctly.Modifications, which is where dietary requests live. Persistent disagreement here is a kitchen ticket problem, not a courier one.
What the food was like on arrival
The two questions that make this a food delivery survey rather than a parcel survey. Neither can be asked of a courier network in general.
- Hot food arrived hot and cold food arrived cold.Both directions in one item, because a service that gets hot food right and lets cold food warm has one problem, not two. Time and temperature control is a food safety matter as well as a quality one.[1]
- The packaging kept the food in the condition it left the kitchen in.Packaging judged by outcome rather than by appearance. Containers that look right and arrive tipped over score low here, which is the useful reading.
The handover
One item about the interaction, kept general. It is a service measure, not a courier scorecard.
- The courier was easy to deal with and followed the delivery notes.Delivery notes included because that is the instruction customers most often say was ignored. Nothing here identifies an individual.
Putting it right
What happened after something went wrong, which is where an order becomes a lost customer or a kept one.
- It was easy to report a problem and get it put right.Easy to report AND put right. A refund that took four screens is a disagreement here.
- Which of these happened with this order?Tick all: one order can arrive late, short and cold at once. "Nothing went wrong" leads the list so a good order takes a single tap.
In your words, then the score
One open answer, then one rating, in that order so the rating is a judgement rather than a mood.
- What one thing would you change about this order?One change, not a list. That constraint is what makes fifty answers sortable.
- Overall, how was this order?The single figure everything else on this form explains. It rates the order, never the courier who carried it.
Eight items take the same agree scale: Strongly agree, Agree, Neither agree nor disagree, Disagree, Strongly disagree. Spelled out here because the options are half of a question, and a bank that hides them cannot be sent as it stands.
One swap-in. Running your own couriers as well as an app, add a single choice after question 1 and cut the results by it.
Reading the order score back to a kitchen
One headline from question 12, three block averages under it, and a rule for which of them a kitchen can act on.
The headline. Of everyone who answered question 12, the share who said very good or good. Tracked weekly against the same kitchen, that number moves when something real changes.
The three block averages. Score the agree items 5 down to 1 and average: questions 2 to 3 for timing, 4 to 5 for accuracy, and 6 to 7 for the food on arrival. Questions 8 and 9 are read on their own.
Read question 10 before any average. The multi-select is where the fix lives. One option picked by a third of respondents is a process fault; the same option picked by three people is one bad shift.
| If this is the low block | What it points at | Who can change it |
|---|---|---|
| Timing (Q2 to Q3) | Quoted times the kitchen or the road cannot hold, or notifications that fire after the estimate has passed | Whoever sets the quote and the alerting |
| Accuracy (Q4 to Q5) | Tickets read in a rush at the pass, or modifications that never reach the kitchen screen | The kitchen, and how the order prints |
| On arrival (Q6 to Q7) | Holding time before collection, or packaging chosen for cost rather than for the journey | Packaging spec, and how long food waits for a courier |
| "A substitution I did not agree to" in Q10 | Out-of-stock handling with no customer contact step | The substitution rule, and whether anybody asks first |
Sending the food delivery questionnaire
Three decisions before it goes out.
Send it within a couple of hours. While the meal is still the thing they are thinking about. The next morning you get a rating of the restaurant instead of the delivery.
Keep it to one order. Asking somebody to rate your delivery in general returns their worst memory of the year. Naming one order keeps the answers routable.
Do not ask which courier. Nothing here identifies an individual, and adding a name field changes both what people write and what the survey is for. The wording and the order of these items follow published practice on clarity and bias.[2]
Then pick the adjacent check. If the answers are about the app rather than the food, that is the app feedback questions. If they are about the dining room, use the restaurant survey questions.
And the two that look like this one and are not. A weekly grocery shop, collected or delivered, is really a store relationship rather than one order, which the retail customer survey already measures. Asking about the whole account rather than last night's order is the general customer satisfaction survey questions, and mixing the two is how a single cold meal ends up read as a churn signal.
Food delivery survey FAQ
What questions should a food delivery survey ask?
The four things only a food order has: whether it arrived in the time quoted, whether everything ordered was in the bag, whether hot food was still hot, and whether the packaging held. Then the handover and how easy it was to put a problem right. Twelve questions covers it without asking somebody to fill in a form about their dinner.
When should it be sent?
Within a couple of hours, while the meal is still the thing they are thinking about. Sent the next day it becomes a rating of the restaurant rather than of the delivery, which is a different survey and a less actionable one.
Is this the same as a restaurant survey?
No. This asks about an order that travelled. A meal eaten in the dining room is judged on service, atmosphere and the food as it left the pass, with no courier and no packaging in it. If that is your question, the restaurant survey is the instrument.
Should it name the courier?
No. Question 8 asks about the handover and stops there. A survey that invites customers to identify individuals becomes a disciplinary instrument, couriers learn what it is for, and the answers stop describing the service.
How do you use the temperature answers?
Read question 6 against question 2 before blaming packaging. Food that left hot and arrived cold after a forty-minute wait is a routing problem; food that arrives cold on a fast order is a holding or packaging problem in the kitchen. Time and temperature control also has a food safety dimension, which is worth checking against your own local rules.[1]
The general version of this, without the app-specific questions, is the customer feedback survey template.
Delivery ends at a door. When the meal was eaten at your table, the visit is the thing being rated, and the guest satisfaction survey asks about arrival, the people who served, the bill and the value for what was paid.
When an order went wrong and someone had to put it right, send the after-service survey about that fix, not another rating of the food.
Methods and sources
What this template is based on
Twelve questions written for this page and ordered as an order is experienced: where it was placed, whether it came on time, whether it was right, what the food was like when the bag opened, the handover, then putting it right. Eight share one worded five-point agree scale so the blocks average cleanly.[2]
Question licensing
No item here comes from a licensed or proprietary instrument. Food safety guidance on time and temperature control is cited as background only, and no figure or rule from it is reproduced.[1]
Limits and disclosure
This is one customer's account of one order, collected after the fact. It records perceived temperature, not measured temperature, so it is a quality signal rather than a food safety record; where you need the second, measure it at the pass. No published benchmark distribution exists for the headline score.
SuperSurvey builds the editor this template opens in. Nothing on this page depends on using it.
References
Ask while the meal is still on the table
Twelve questions, about three minutes, and one score you can track week to week. Put your own menu names in and send it.
Use this template