Delivery survey questions to ask after a home delivery
Twelve questions for the person who received the delivery, about one drop-off at one address. Takes about three minutes.
- 12questions
- About 3 minto answer
- 1 deliveryper response
- 1 optionalopen answer
The 12 delivery survey questions
A delivery survey is a short questionnaire sent to the person who received a delivery, asking how that one delivery went. This one covers timing, tracking, the condition of what arrived, the person at the door and anything that went wrong. Open all twelve questions in the free survey maker and put your own service names in.
This delivery (2 questions)
Two facts first, so every result can be split by what was delivered.
- What was delivered?Split every result by this answer.
- How did it reach you?
On time and kept informed (3 questions)
Arriving late and not being told are two problems, so each has its own item.
- It arrived inside the time window I was given.The window you promised, not the first estimate.
- I was kept informed about when it would arrive.
- The tracking updates matched what actually happened.A low score points at scans that run ahead of the truck.
What arrived, and the person at the door (3 questions)
Complete, in good condition and courteous, asked one at a time.
- Everything I was expecting arrived.Missing items show up after the driver leaves.
- What arrived was in good condition.
- The person who delivered it was courteous.Rates the visit, never a named driver.
When something went wrong (2 questions)
A checklist of problems, then how easy the fix was.
- Which of these happened with this delivery?The most-ticked problem is your first fix.
- If something went wrong, how easy was it to put right?
Their words, then the score (2 questions)
One optional open answer, then the rating you report.
- What one thing would you change about how this was delivered?
- Overall, how was this delivery?The headline number to track each week.
How to use the delivery survey
Send it to the person who received the delivery, within a day, while the time window and the tracking messages are still fresh. Ask about one delivery only, and name its date in the message.
Report question 12 first: the share who answered Very good or Good. Then read question 9, where the most-ticked problem tells you what to fix. The six agree items show where it sits: timing, condition or the doorstep.
Each item asks about one thing in plain words, which is what published survey practice recommends.[1] Tell recipients their answers rate the service, not an individual driver.
Delivery survey FAQ
What questions should a delivery survey ask?
Ask whether it arrived inside the time window, whether the recipient was kept informed, whether tracking was accurate, whether everything arrived in good condition and how the doorstep went. Add a checklist of problems, one open answer and an overall rating.
When should you send a delivery survey?
Within a day of the delivery. The recipient still remembers the time window, the messages and the state of the box.
How many questions should a home delivery survey have?
Twelve questions take about three minutes. For a shorter home delivery survey, keep questions 3, 7, 9 and 12: timing, condition, what went wrong and the overall rating.
Do these questions work for service delivery, such as a home service visit?
Yes. Question 1 has an answer for a service visit to the home. A technician or installer is rated on the same time window, updates and courtesy. Split the results by question 1.
Michael Hodge, survey methodology · Updated 2 October 2026 · How templates are reviewed
Sources (1)
- American Association for Public Opinion Research. "Best Practices for Survey Research." aapor.org
Ask the person at the door
Twelve questions, about three minutes, and one delivery score to track.
Use this template