LMS survey questions that separate the platform from the course

The whole instrument, for anybody with a login. Send it as it stands.

1. Which of these describes how you use [LMS Name]?Choose oneFirst, not last. Every rating after it arrives tagged with the role that gave it, so an administrator who cannot run a report and a learner who cannot find a course stop being the same number.
2. How often do you open [LMS Name]?Choose oneSomebody who logs in daily and somebody who logs in when a deadline chases them are rating two different systems. This is the cut that shows which.
3. I can find the course I am looking for in [LMS Name] without asking anyone.5-point agreeThe first thing anyone does in a learning platform, and the first place it stops them. A low score here makes every score below it harder to read.
4. Starting a course in [LMS Name] takes a reasonable number of clicks.5-point agreeFinding the course and opening it are two separate failures with two separate owners, so they are two separate items.
5. I can see how much of my assigned learning is still outstanding.5-point agreeThe one platform job that is about the learner rather than the course: knowing what is still owed. A low score here is a reporting fix, not a content fix.
6. What is the one thing about [LMS Name] you would change?Open text, optionalQuestion six of twelve rather than question twelve. In a web experiment on questionnaire length, answers to questions placed later were shorter and more uniform.[3] This is the sentence you will quote in the ticket.
7. [LMS Name] responds quickly enough to keep up with me.5-point agreeWritten about the person waiting rather than about a server. Nobody knows their own page load time, and everybody knows whether they gave up.
8. Getting into [LMS Name] works first time.5-point agreeAccess is its own layer and its own owner. A platform that works well once you are inside it still fails the person who never got in.
9. I can do what I need to do in [LMS Name] on the device I have with me.5-point agreeAsk it, because you cannot see it. A learner on a phone in a warehouse and a learner at a desk report the same platform differently.
10. Think of the last time something in [LMS Name] frustrated you. What was it about?Choose oneThe item this page exists for. It asks the person to point at the thing that failed, so the answer can be routed to the platform owner or the course owner instead of averaged into a score neither can act on.
11. The courses I have taken in [LMS Name] were worth the time they took.5-point agreeThe only item here about the material, and it is here so question ten can be read against something.
12. [LMS Name] makes it easy to do the learning I am asked to do.5-point agreeThe one number worth trending release to release. It says nothing about what to change, which is what the eleven items above it are for.

Nobody with only a learner login can answer these. Send them behind a separate link to the people who build and run the system, or replace items 3 to 5 for that audience.

1. I can get the report I am asked for out of [LMS Name] without exporting it somewhere else.5-point agreeThe complaint administrators make that learners never see, and the one that decides whether the platform is trusted upstairs.
2. Enrolling a group of people in [LMS Name] takes a reasonable amount of my time.5-point agreeBulk enrolment is where an administrator meets the platform, and where an hour a week hides.
3. When I upload new material, [LMS Name] behaves the way I expected.5-point agreeThe authoring side of the split. A course packaged elsewhere and imported can break in ways its author did not write.
4. I can fix a permissions or access problem in [LMS Name] myself.5-point agreeSeparates a platform an administrator can operate from one that turns every request into a vendor ticket.
5. What do you have to do outside [LMS Name] that you would rather do inside it?Open text, optionalThe spreadsheet question. The answers name the integration you are missing.
6. Which part of running [LMS Name] takes the most of your time?Choose onePut the five jobs you already suspect in the options and leave one for anything else.

Only for the first survey after a change, and only for people who used the old system. Drop them from every later run so the trend stays comparable.

1. Compared with the system we used before, [LMS Name] is easier to get around.5-point agreeThe only fair comparison item, because it names the thing being compared. Anyone who never used the old system should skip it.
2. I was shown enough about [LMS Name] to start using it.5-point agreeA low score here with high scores above it is a communication fix, not a software fix.
3. Is there anything you could do in the old system that you cannot do now?Open text, optionalThe migration question that finds the workflow nobody wrote down. Ask it once, early.
4. Did anything you had already completed go missing when we moved?Choose one: yes, no, or I am not sureA data question, not an opinion. Every yes is a record to check by hand, and an I am not sure is a reporting screen people do not trust.

For a platform where the learning is assigned rather than chosen. They change what you ask about motivation, so they replace items rather than adding to them.

1. I know why I have been assigned the courses in [LMS Name].5-point agreeAssigned learning can fail on the reason rather than on the platform, and this is the item that tells the two apart.
2. I am given enough time in my working week to complete what is assigned to me.5-point agreeThe answer that turns a completion-rate problem into a scheduling conversation instead of a reminder email.
3. I can tell what happens if I do not finish something by its due date.5-point agreeClarity about the consequence, which is a policy fix. Confusion here lands in the platform scores, because the platform is where people meet the deadline.
4. What stops you finishing assigned courses on time?Choose one, with an open otherPut your own suspected reasons in the options. The open other is where the one you had not thought of arrives.