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Restaurant Survey Questions and Template

Twelve questions a diner answers in about two minutes, starting with how they got their food.

  • 12questions
  • about 2 minto complete
  • 9swap-in items
  • no nameunless they want a reply
Use this template Take the survey first
Restaurant Survey · answer to move through it
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Question 1 of 12 This order
How did you get your food from us this time?
I ate in the dining room
I collected a takeout order
It was delivered to me
I used the drive-thru
Something else
Question 2 of 12 How often
How often do you buy food from us?
This is my first time
Once or twice before
About once a month
Most weeks
Question 3 of 12 The food
How satisfied were you with the food itself?
1
2
3
4
5
Very dissatisfiedVery satisfied
Question 4 of 12 The wait
How satisfied were you with how long you waited?
1
2
3
4
5
Very dissatisfiedVery satisfied
Question 5 of 12 Value
How satisfied were you with what you got for the price?
1
2
3
4
5
Very dissatisfiedVery satisfied
Question 6 of 12 Accuracy
Was your order correct?
Yes, all of it
No, and it was put right
No, and it was not put right
Question 7 of 12 Only if someone served you
How satisfied were you with the people who served you?
1
2
3
4
5
Very dissatisfiedVery satisfied
Question 8 of 12 Your words
What is the one thing that would have made this better?
Question 9 of 12 Your words
What should we keep exactly as it is?
Question 10 of 12 Only if you want a reply
If you would like a reply, leave an email or a phone number.
Question 11 of 12 Overall
Overall, how satisfied were you with your order this time?
1
2
3
4
5
Very dissatisfiedVery satisfied
Question 12 of 12 Coming back
Would you order from us again?
1
2
3
4
5
Definitely notDefinitely

The 12 restaurant survey questions, plus swap-ins

A restaurant survey asks diners about one recent order: the food, the wait, the price, whether the order was right and whether they will come back. These twelve start with how the diner got their food, so dine-in and takeout answers read apart. All twelve load into the free online survey editor with their answer options in place.

Plain text, one question per line, with the answer scale.

How they got their food

Who answered and how the food reached them, so every rating reads by channel.

  1. How did you get your food from us this time?Pick one of 5, requiredsplit every rating by this before reading any of them.
  2. How often do you buy food from us?Pick one of 4, required

The order

The food, the wait, the price, accuracy and service, rated for this one order.

  1. How satisfied were you with the food itself?Very dissatisfied to very satisfied, required
  2. How satisfied were you with how long you waited?Very dissatisfied to very satisfied, required
  3. How satisfied were you with what you got for the price?Very dissatisfied to very satisfied, requiredlow here while the food scores well points at pricing.
  4. Was your order correct?Pick one of 3, requiredhandle every "No, and it was not put right" first.
  5. How satisfied were you with the people who served you?Very dissatisfied to very satisfied, optionala drive-thru or delivery order may involve no one.

In their own words

Two open boxes while the meal is fresh, then a contact line for diners who want a reply.

  1. What is the one thing that would have made this better?Open text, optional
  2. What should we keep exactly as it is?Open text, optional
  3. If you would like a reply, leave an email or a phone number.Short text, optionalthe only question that asks who they are.

Overall

Two closing ratings, apart from the details, to compare month to month.

  1. Overall, how satisfied were you with your order this time?Very dissatisfied to very satisfied, required
  2. Would you order from us again?Definitely not to definitely, required

Swap-in items

Add the items that match how your diners order, and drop any they could not have seen.

  1. How satisfied were you with how clean the dining room was?Very dissatisfied to very satisfied dining room
  2. How satisfied were you with the noise level?Very dissatisfied to very satisfied dining room
  3. Was your table ready on time?Pick one: yes, a short wait, a long wait dining roomseparates booking problems from kitchen problems.
  4. Was your order ready when we said it would be?Pick one: yes, early, late takeoutmeasure it against the pickup time you promised.
  5. How satisfied were you with the way your order was packed?Very dissatisfied to very satisfied takeout
  6. How satisfied were you with the website or app you ordered on?Very dissatisfied to very satisfied online orders
  7. How satisfied were you with the temperature of your food?Very dissatisfied to very satisfied food
  8. How satisfied were you with the portion size?Very dissatisfied to very satisfied food
  9. Did we handle your allergy or dietary request as you asked?Pick one: yes, no, I did not have one food

Getting it to diners and reading the answers

Print a QR code for the survey on the table card and the check, and put the same link on the takeout bag, the lid and the drive-thru receipt. Nearly 75% of restaurant traffic now happens off premises,[1] so the link on the bag matters as much as the one on the table. Ask on the day, while diners still remember what they ordered. Nobody gives a name unless they want a reply.

Read every rating by the answer to question 1: a drive-thru score and a dining-room score describe different visits. Call back each diner who answered "No, and it was not put right" and left a contact; a customer service survey afterwards checks the fix landed. Where couriers carry most orders, the food delivery survey covers the courier and the drop-off.

Restaurant survey illustration: three channels, each reaching a different group of one restaurant's customers
Each place you print the link reaches a different group of diners.

Restaurant survey FAQ

How many questions should a restaurant survey have?

Twelve covers one order in about two minutes: how they got it, how often they come, five questions on the order, two open boxes, a contact line and two closing ratings. Add only the swap-ins that match how your diners order.

Can I print it as a restaurant comment card?

Yes. Copy the questions into a document and print the ratings on a card for the table, or print a QR code that opens the survey online. The QR code saves typing paper answers in, and it works on a takeout bag too.

What should a food survey ask?

Start with the food itself, then the details a kitchen controls: temperature, portion size and how an allergy or dietary request was handled. All three are swap-in items above. To compare recipes before a dish reaches the menu, run a blind taste test survey.

Related satisfaction survey templates

Running rooms or a venue as well as the restaurant? The guest satisfaction survey compares a stay with a meal. Surveys for every other kind of customer are in the satisfaction survey templates.

SatisfactionGuest Satisfaction SurveyWhen you run more than a restaurant and want one survey that compares a table with a room or a treatment.12 questions, 3 min SatisfactionCustomer Feedback SurveyWhen you want open answers in one pile and themes out of them, with no ratings at all.12 questions, 4 min SatisfactionFood Delivery SurveyWhen the courier and the packaging are half of what the diner is rating.12 questions, 3 min SatisfactionCustomer Satisfaction SurveyWhen you want a satisfaction percentage for any business, worked through end to end.12 questions, 3 min SatisfactionCustomer Service SurveyAfter a complaint: was it fixed, how hard was it, and who should call back.10 questions, 2 min MarketingTaste Test SurveyWhen a new dish or recipe is being judged blind before it reaches the menu.14 questions, 5 min

Michael Hodge, survey methodology · Updated 26 September 2026 · How templates are reviewed

Sources (1)
  1. National Restaurant Association. From Trend to Transformation: Off-Premises Dining Now Essential for Restaurant Consumers, Operators. 16 April 2025. restaurant.org

Put it on the table tonight

Twelve questions, about two minutes, and a first question that tells you how each diner got their food.

Use this template