Employee survey questions about process improvement by stage

Both required, both first. Every later answer is read by role and stage.

1. Which of these is closest to what you do in this process?Single choice, requiredApprovers and doers describe one delay from opposite ends.
2. Which stages of this process do you touch? Tick every one.Tick all that apply, requiredRename the five stages to your own words first.

Two ratings about movement, not mood.

1. Overall, this process works well from the first request to the finished result.1 to 5 agreementRead it per stage, never as one number.
2. When work reaches my stage, everything I need to start on it is already there.1 to 5 agreementA low answer points at the stage before yours.

Waiting and rework share one set of options, so the two counts compare.

1. In a typical week, how often does your work here sit waiting on an approval, an input or someone else?Single choiceKeep these five options identical between runs.[2]
2. In a typical week, how often do you redo work here because an input was wrong, missing or late?Single choiceRework points to a specification, waiting to a queue.
3. Which one stage delays your work the most?Single choiceOne stage gives a count you can hand to its owner.

One rating, then two open boxes, both optional.

1. The tools I use here let me move work on without a workaround.1 to 5 agreementWorkarounds show where a tool falls short.
2. Describe a handoff here that keeps going wrong: what arrives, from where, and what is missing.Open textRead beside question 7 for the stage and the fault.
3. What one change would cut waiting or rework here in the next month?Open textOne change in one month keeps answers specific.