User Experience Survey Template
Ten System Usability Scale items for one usability score, then five questions that name what to fix.
- 15questions
- about 4 minto complete
- 10System Usability Scale items
- 0 to 100usability score
User experience survey questions: 10 for the score, 5 for the fix
A user experience survey asks people who have just used one interface, such as a website, app or internal tool, how easy it was and what got in their way. Questions 1 to 10, the System Usability Scale (SUS), give one score; 11 to 15 say where to look. All 15 are built in the survey creator.
The System Usability Scale, questions 1 to 10
Word for word, in the published order. Odd items are worded positively, even items negatively.
- I think that I would like to use this system frequentlypull; a low answer from a daily user is worth chasing.
- I found the system unnecessarily complexagreement is the bad answer, as on every even item.
- I thought the system was easy to useusually the first item to move after a redesign.
- I think that I would need the support of a technical person to be able to use this systemagreement means people need a helper to get anything done.
- I found the various functions in this system were well integratedlow when two teams built two halves of one flow.
- I thought there was too much inconsistency in this systempoints at two controls that do one job differently.
- I would imagine that most people would learn to use this system very quickly
- I found the system very cumbersome to usetells slow apart from confusing.
- I felt very confident using the systemread it beside question 12.
- I needed to learn a lot of things before I could get going with this systemonboarding, rated by people already past it.
Device and task, questions 11 to 13
Where the score came from: which screen size, and whether the task got done. For a phone app with crashes to report, the app feedback survey fits better.
- Which device were you using just now?split every score by device before comparing runs.
- Were you able to finish what you came here to do?a "no" with high ratings: they blamed themselves.
- How confident were you that you were on the right track?low beside a "yes" above: finished, possibly wrongly.
The fix, questions 14 and 15
One optional open box, then a rating anyone can answer.
- What slowed you down or confused you most?names the screen to fix.
- How much would fixing its biggest problem improve this system for you?rank the fixes by this, not by mention count.
Who to ask, when, and how to score it
Send it to people who have just used one interface, right after the task and before any debrief.[1] For public website visitors, the website feedback survey fits better. Ask for a first reaction, and a middle mark on any item that does not fit.[1] No question asks who is answering.
| Items | Scores | Example |
|---|---|---|
| Odd: 1, 3, 5, 7, 9 | answer minus 1 | 4, 4, 5, 4, 4 give 16 |
| Even: 2, 4, 6, 8, 10 | 5 minus answer | 2, 2, 1, 2, 2 give 16 |
| Total | add all ten, times 2.5 | 32 x 2.5 = 80 |
Score each person, then average the people; single items mean little on their own.[1] Split scores by device, tag each question 14 answer to one screen, and fix first what question 15 rates highest.
User experience survey FAQ
What is a good System Usability Scale score?
Across 500 studies the average is 68, so anything above 68 is above average, and above 80.3 is an A, the top tenth of scores.[2] After that, your own last run is the number to beat.
How many people need to answer a user experience survey?
Fewer than most teams expect. The scale gives reliable results with samples as small as two users,[2] so score the first handful of answers as soon as they arrive, then add to them as more people finish the task.
Can I change "this system" to my product name?
Yes. Put your product or website name in place of "system" and keep the rest of each item as printed. Use the same wording every time you run it, so each score lines up with the last one.
Michael Hodge, survey methodology · Updated 26 September 2026 · How templates are reviewed
Questions 1 to 10 are the System Usability Scale, (c) Digital Equipment Corporation, 1986, from Brooke (1996).[1]
Sources (2)
- Brooke, J. "SUS: A quick and dirty usability scale." In Usability Evaluation in Industry. Taylor and Francis, 1996. ahrq.gov (PDF)
- Sauro, J. Measuring usability with the System Usability Scale. MeasuringU. measuringu.com
Ask while the task is still fresh
Ten items give you a usability score from 0 to 100; five more tell you which screen to fix first.
Use this template