eNPS Survey Template
One required 0 to 10 question, then eight optional follow-ups that help explain the number. Try it here first.
- 9questions
- About 3 minto complete
- 1required answer
- -100 to +100the result
The 9 eNPS survey questions
An eNPS survey asks employees how likely they are to recommend the organization as a place to work.[2] Answers run from 0 to 10, and the result is the share of promoters (9 or 10) minus the share of detractors (0 to 6), the subtraction Bain defines for the Net Promoter Score.[3] That arithmetic gives one figure between -100 and +100. All nine questions open ready to edit in the free survey creator.
The eNPS question
Asked first and the only required answer, so every reply carries the number.
- How likely are you to recommend this organization as a place to work?Keep this wording identical from one round to the next.
The reason behind the number
Two boxes in their own words, then the same reason as one click you can count.
- What is behind the number you chose?Sort these by band before you read them.
- What would have to change for you to give a higher number?From the 7s and 8s, this names what would earn a 9.
- Which of these is closest to the reason for your number?Countable even when only twenty people reply.
Direction and belief
Read these beside the number: which way it is heading, and whether people expect this round to lead to action. The last one is adapted from an item in the Federal Employee Viewpoint Survey.[4]
- Compared with six months ago, how is this as a place to work?Gives you a direction on the very first round.
- When people outside ask about working here, I speak well of it.
- I expect something to change because of this survey.
Closing
One optional cut, then a check on how freely people could answer.
- How long have you worked here?Leave it out for small teams, where tenure can identify someone.
- How freely could you answer these questions?Low here means people held back on the other answers.
Six follow-ups for the next round
Keep the survey at nine. When one reason leads the one-click answers, add its follow-up next time.
- My work here makes good use of my skills.
- My manager acts on the feedback I give.
- I understand how my pay is decided.
- My workload fits within my normal hours.
- I feel secure in my job for the coming year.
- Senior leaders explain the reasons behind major decisions.
How to use the eNPS survey
Send it to everyone on the same day and repeat it on a fixed schedule. Bain says companies most often ask monthly,[2] so it can share a slot with a monthly employee pulse survey. No name or email is asked.
To read it, subtract the detractor share from the promoter share.[3]
| Answer | Band | Example: 40 replies |
|---|---|---|
| 9 or 10 | Promoter | 18 people, 45% |
| 7 or 8 | Passive | 14 people, 35% |
| 0 to 6 | Detractor | 8 people, 20% |
| eNPS | Promoters minus detractors | 45 - 20 = +25 |
One person moving from a 6 to a 9 shifts the result by 200 divided by your reply count, so count bigger moves as real. If the reasons point at the manager or workload, the employee engagement survey measures those drivers. For job security, the job security questionnaire asks what would help.
eNPS survey FAQ
What is a good eNPS?
Anything above zero means more promoters than detractors. The comparison that tells you most is your own last round on the same question, not your customer figure: Bain notes employees often hold their company to even higher standards than customers do.[2]
How is eNPS different from an employee satisfaction survey?
eNPS asks one question, whether people would recommend working here, and turns it into one figure you can repeat every month. An employee satisfaction survey rates the job, pay, the manager and workload one by one, so it shows which parts people are content with.
What is the difference between eNPS and NPS?
The scale and the arithmetic are the same; the person answering is not. NPS asks customers whether they would recommend a product or service, and eNPS asks employees about the organization as a place to work. For customers, use the NPS survey template.
Michael Hodge, survey methodology · Updated 2 October 2026 · How templates are reviewed
Net Promoter, NPS and Net Promoter Score are trademarks or service marks of Bain & Company, Inc., NICE Systems, Inc. and Fred Reichheld.[1]
Sources (4)
- Bain and Company. Trademarks and licensing. Net Promoter System. netpromotersystem.com
- Bain and Company. The Employee Net Promoter System. Net Promoter System. netpromotersystem.com
- Bain and Company. Measuring Your Net Promoter Score. Net Promoter System. netpromotersystem.com
- U.S. Office of Personnel Management. 2024 Federal Employee Viewpoint Survey Results: Technical Report. opm.gov
Get your first eNPS reading
Nine questions, about three minutes, and no name or email field. Open it in the editor and adjust any wording before it goes out.
Use this template