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Technology survey for the tools your staff use every day

Fourteen questions for your own staff about the tools they work with every day. About five minutes.

  • 14questions
  • about 5 minto answer
  • staffanswer it
  • no nameasked
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Technology Survey · answer to move through it
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Question 1 of 14 Who is answering
Which best describes the work you do?
Operations, production or service delivery
Sales, marketing or something customer facing
Finance, HR or administration
Engineering, technical or IT
Management
Something else
Question 2 of 14 Who is answering
Where do you do most of your work?
At a desk on one of our sites
At home or remotely
A mix of the two
On the move, between sites or with customers
On a floor, ward, vehicle or plant
Somewhere else
Question 3 of 14 What you actually use
In a normal working week, how many different applications or systems do you sign into?
One or two
Three to five
Six to ten
Eleven to twenty
More than twenty
I could not say
Question 4 of 14 What you actually use
Which of these do you use for work at least once a week?
A laptop or desktop computer
A phone or tablet provided by work
My own phone or tablet
A shared or fixed device at a work station
Specialist equipment for my role
None of these
Question 5 of 14 What you actually use
In the last three months, have you used an application or service you found yourself rather than one provided here?
Yes, and I believe it is approved
Yes, and I do not know whether it is approved
No
I would rather not say
Question 6 of 14 Whether it works
The applications I use for work respond quickly enough that I am not left waiting.
1
2
3
4
5
Strongly disagreeStrongly agree
Question 7 of 14 Whether it works
I can find the information I need without asking somebody where it is kept.
1
2
3
4
5
Strongly disagreeStrongly agree
Question 8 of 14 Whether it works
Moving a piece of work between the different systems I use is straightforward.
1
2
3
4
5
Strongly disagreeStrongly agree
Question 9 of 14 Whether it works
The tools I am given fit the way my work is actually done.
1
2
3
4
5
Strongly disagreeStrongly agree
Question 10 of 14 Whether it works
When a new system is introduced here, I am shown enough to use it properly.
1
2
3
4
5
Strongly disagreeStrongly agree
Question 11 of 14 Whether the last rollout landed
Think of the most recent new system or tool introduced where you work. Which is closest to how you use it?
I use it for everything it was meant for
I use part of it and work around the rest
I tried it and went back to the old way
I have not started using it
Nothing new has been introduced that I know of
Question 12 of 14 Whether the last rollout landed
What has held that system back where you work?
Nothing, it went fine
It is slower than what it replaced
It does not do something we need
Nobody showed us how
The old way still works
Other people have not moved across
I do not know
Question 13 of 14 The number and the open box
Overall, how satisfied are you with the technology you are given to do your job?
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
Question 14 of 14 The number and the open box
What is the one thing about the technology here you would change first?

The 14 technology survey questions

A technology survey is a short questionnaire that asks the people in one organization about the tools they work with: which devices and applications they use, whether those tools are quick and easy to move between, and whether the newest system is in use. These fourteen questions are ready to send, or design a survey online from them.

Plain text, one question per line, with the answer scale.

Who is answering

Work and workplace, both required, so every rating below can be split.

  1. Which best describes the work you do?Single choice, requiredswap in your own department names.
  2. Where do you do most of your work?Single choice, requireda low score in one row points at that setting.

What they use

Sign-ins, devices and the tools people found for themselves.

  1. In a normal working week, how many different applications or systems do you sign into?Single choice, requiredbands, because nobody counts their own logins.
  2. Which of these do you use for work at least once a week?Tick all that apply, required
  3. In the last three months, have you used an application or service you found yourself rather than one provided here?Single choice, requiredevery option is safe to pick, so people answer straight.

Whether the tools work

Five statements on one 1 to 5 agreement line.

  1. The applications I use for work respond quickly enough that I am not left waiting.1 to 5 agreement, required
  2. I can find the information I need without asking somebody where it is kept.1 to 5 agreement, requiredcheck whether the same information is kept in several places.
  3. Moving a piece of work between the different systems I use is straightforward.1 to 5 agreement, requiredread it beside the sign-in count at question 3.
  4. The tools I am given fit the way my work is actually done.1 to 5 agreement, required
  5. When a new system is introduced here, I am shown enough to use it properly.1 to 5 agreement, requiredexplains the adoption answers at question 11.

Whether the last rollout stuck

What people do with the newest system, then what held it back.

  1. Think of the most recent new system or tool introduced where you work. Which is closest to how you use it?Single choice, requiredname the system here when one rollout is the reason for asking.
  2. What has held that system back where you work?Tick all that apply, optionalthe most-ticked reason is the first fix.

Overall, and in their words

One satisfaction rating, then one optional open answer.

  1. Overall, how satisfied are you with the technology you are given to do your job?Single choice, five worded levels, requiredreport the share choosing Satisfied or Very satisfied.
  2. What is the one thing about the technology here you would change first?Open text, optionalread these before the ratings.

Everyone who uses the tools: sending it and reading it

Send it to everyone who uses the tools, in an ordinary working week. No question asks for a name, so say that above question 1, along with who reads the answers.

Read question 13 first, as the share who chose Satisfied or Very satisfied. Split that share by where people work (question 2) and by how many systems they sign into (question 3), then let question 12 name the first fix.

When the support desk is the subject, send the IT survey questions. Choosing between products calls for the software evaluation survey. One screen on trial is a job for the user experience survey. Engineers have their own DevEx survey questions on builds, reviews and focus time.

A single figure at the centre of a wide field of small abstract application windows, three of them close and solid and the rest faded and drifting outward
The tools somebody is issued and the handful they work in are two different sets.

Technology survey FAQ

What questions should a technology survey ask?

Ones a person can answer from their own working week: which tools they use, whether those tools are quick, and how far the newest system is in use. Keep each to a single concept, the standard public opinion researchers set for question writing.[1]

How do you measure technology adoption in a survey?

Ask what people do with the new system. Question 11 offers four levels of use, from everything it was meant for to not started, and the share choosing the top level is the adoption figure. Question 12 collects what held it back.

Should a technology survey be anonymous?

Yes. Nothing here asks for a name or an email address, and that is what earns a straight answer to question 5 on tools people found for themselves. Before sharing results, merge any work group small enough to point at one person.

What is the difference between a technology survey and an IT survey?

A technology survey rates the tools and how well they fit the work. An IT survey rates the service behind them: response, resolution and the desk. Security habits are a third subject, with the cyber security questionnaire for employees to cover them.

When one desk, one product or one screen is the subject

Each of these takes a narrower subject than the whole toolset, and the technology survey templates page lists the rest.

TechnologyIT Support SurveyWhen you want the whole workforce to rate IT once a year, including the people who never raised a ticket.12 questions, 3 min TechnologySoftware Evaluation SurveyWhen you are choosing between products and need a scored comparison rather than a picture of what is already in use.16 questions, 4 to 5 min TechnologyUser Experience SurveyWhen one interface is on trial and you need task-level judgements rather than a view of the whole estate.15 questions, 4 min TechnologyUser Acceptance Testing SurveyBefore a release goes out, when named testers work through a script and the output is a go or no-go call.16 questions, about 5 min EmployeeEmployee Cyber Security SurveyWhen security behaviour is the subject, which needs its own survey rather than two items folded into this one.14 questions, about 5 min TechnologyChatbot SurveyWhen the thing being judged is the automated first line, and the question is whether its answer ended the problem.14 questions, about 5 min

Michael Hodge, survey methodology · Updated 2 October 2026 · How templates are reviewed

Sources (1)
  1. American Association for Public Opinion Research. "Best Practices for Survey Research." aapor.org

Ask about the tools before the next rollout

Fourteen questions, about five minutes, no name asked.

Use this template